Privacy Policy

Privacy Policy – Falcon Clothing

At Falcon Clothing, your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Personal information you provide: name, email, phone number, shipping and billing address, and payment details.
Automatically collected information: IP address, browser type, device type, pages visited, and interactions on our website.
Third-party services: Shopify and other payment providers may collect and process personal information to complete your transactions.

2. How We Use Your Information

We use your information to:

Process orders, payments, and returns.
Communicate updates, promotions, and order-related notifications.
Improve website functionality, services, and customer experience.
Comply with legal obligations, including tax and GST regulations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

Service providers: Shopify, payment gateways, and delivery partners for fulfilling orders.
Legal authorities: When required by law or to protect our rights.

4. Cookies and Tracking

We use cookies and tracking technologies to improve website performance and personalize your experience.
Pixel tracking (Facebook, Instagram) may be used for advertising and analytics.
You can disable cookies in your browser settings, but this may affect website functionality.

5. Data Security

We implement reasonable technical and organizational measures to protect your data.
However, no method of transmission over the Internet is 100% secure.

6. Retention of Data

Personal information is retained only as long as necessary for business operations, legal obligations, or dispute resolution.

7. Your Rights

You can request access, correction, or deletion of your personal data by contacting us at falconmensattire@gmail.com.
You may also opt-out of marketing communications at any time.

8. Children’s Privacy

Our services are not intended for children under 18.
We do not knowingly collect personal information from children.

9. Changes to Privacy Policy

Falcon Clothing may update this Privacy Policy.
Updates will be posted on this page with the effective date.

Shipping Policy – Falcon Clothing

At Falcon Clothing, we want your orders delivered fast and safely.

1. Delivery Areas

Tamil Nadu: 2-day delivery
Rest of India: 3–5 day delivery

2. Shipping Charges

We provide free shipping on all orders.

3. Processing Time

Orders are processed within 24–48 hours of payment confirmation.
Processing may take longer during holidays or high-volume periods.

4. Shipping Partners

We use trusted courier services to ensure safe delivery.
Falcon Clothing is not responsible for delays caused by courier partners, customs, or events beyond our control.

5. Tracking Orders

A tracking number will be shared via email or SMS once your order ships.
You can track your order using the courier’s website or app.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours with a short unpacking video.
We will provide a replacement or store credit after verification.